Privacy Policy

Hen and Stag (“we”) are committed to protecting and respecting your privacy.

This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting https://www.henandstag.co.uk you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process all or some the following data about you:

  • Information you give us:

You may give us information about you by making a booking or filling in forms on our site https://www.henandstag.co.uk (“our site”) or by corresponding with us by phone, e-mail, live chat or otherwise. This includes information you provide when you register for an account, search for travel arrangements, book travel arrangements on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and dietary restrictions (which may disclose your religious beliefs).

  • Information we collect about you:

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • Information we receive from other sources:

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

  • Information you give us:

We will use this information:

We will use your name, address and credit card details to complete your booking with us.

We will also use your details to carry out our obligations arising from any contracts entered into between you us, to provide you with the information, products and services that you request from us, to manage your booking, send you notifications and communicate with you generally.

For the purpose of completing your booking, we will have to disclose some of your information to the providers of the services making up your booking (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.

To provide you with information about other travel arrangements or services that we offer that are similar to those that you have already purchased or enquired about;

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you:

We will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

To allow you to participate in any interactive features of our service, when you choose to do so;

As part of our efforts to keep our site safe and secure;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  • Information we receive from other sources:

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If Stag and Hen Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • Who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. When you submit your payment information to us, all the data is encrypted using Secure Socket Layer (SSL) technology. When the connection is encrypted, it will read “https://” in the address bar of your browser. At the bottom right corner of the screen, you will also see a symbol that confirms that the connection is encrypted. If you use Internet Explorer icon, the icon is a small padlock. Other browsers may display different symbols to signify encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via https://www.henandstag.co.uk/contact-us.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

In accordance with European privacy regulations known as General Data Protection Regulation (GDPR), you have the right to access data held about you. You can request this anytime through the website at https://www.henandstag.co.uk/data-access-request/

Amendment and deletion of information

If the information you have provided to us is incorrect or incomplete, you can contact us via https://www.henandstag.co.uk/contact-us  to correct, supplement or delete any incorrect or unwanted data.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on http://www.allaboutcookies.org/.

This site uses cookies to help the site provide a better user experience. The types of cookies used by this site include:

Google Analytics:

  • _utma (expires after 2 years)
  • _utmb (expires after 30 minutes)
  • _utmc (expires after 30 minutes)
  • _utmz (expires after 6 months)

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

WordPress:

  • wp-settings-1 (expires at the end of every session)
  • wp-settings-time-1 (expires at the end of every session)
  • wordpress_test_cookie (expires at the end of every session)
  • wordpress_login (expires at the end of every session)

These cookies are required by our Blogging software and hold no personally identifiable information.

Plugins:

  • catAccCookies (expires after 1 month)

Cookie set by the UK cookie consent plugin to record that you accept the fact that the site uses cookies.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back regularly to see any updates or changes to our privacy policy.

Contact Us

Should you have any questions, comments and requests regarding this privacy policy then please get in touch via our contact page at https://www.henandstag.co.uk/contact-us.